Returns and Refund Policy
Last updated: September 2, 2026
At Chelsea Boutique, we want you to feel comfortable and confident shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through chelseaboutique.co.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, faulty or incorrect
- Any additional details that may help us understand how we can assist you
Our team will review your request and reply with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Chelsea Boutique by email.
If your return is approved, we will provide you with the return instructions and the correct return address.
In some cases, returns may need to be sent directly to our supplier, which may be located in China.
Return Shipping Costs
For change-of-mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for return shipping to that address.
We strongly recommend using a tracked shipping service. Chelsea Boutique cannot confirm or complete a return until the returned parcel has been received by the supplier or designated return location.
Tracking Required for Returns
For an approved return, the customer must provide valid return tracking information.
A refund can only be processed after the returned item has been received and confirmed by the supplier or designated return location.
If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to process the refund.
Condition of Returned Items
To be eligible for a return, the item should be:
- Unworn
- Unwashed
- Unused
- In its original condition
- With its original tags and packaging where possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.
Items That May Not Be Eligible for Return
Some items may not be eligible for change-of-mind returns, including:
- Gift cards
- Final sale items, where clearly stated
- Personal or hygiene-related items
- Items that have been worn, washed or used
- Items returned without prior approval
This does not affect any statutory rights you may have under applicable UK consumer law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and work with you to provide an appropriate solution.
Your statutory rights under applicable UK consumer law are not excluded or limited by this policy.
UK Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.
Depending on the circumstances, if an item is faulty, damaged, not as described or otherwise does not meet applicable legal requirements, you may be entitled to a refund, replacement, repair or another remedy.
Refund Processing
Once your return has been received and approved, we will notify you by email.
If your refund is approved, it will be processed back to your original payment method.
Please allow additional time for your bank, card provider or payment provider to process and display the refund.
Exchanges
We may offer an exchange or another suitable solution depending on the situation and product availability.
Please contact us at:
We will review your request and let you know what options are available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible. This does not affect any cancellation or withdrawal rights you may have under applicable UK consumer law.
Contact Us
For any questions regarding returns, refunds or your order, please contact us at: