Privacy Policy

Last updated: September 2, 2026

This Privacy Policy describes how Chelsea Boutique collects, uses and protects your personal information when you visit or make a purchase from chelseaboutique.co.

By using our website, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information such as:

1. Your name
2. Email address
3. Phone number
4. Billing address
5. Shipping address
6. Order details
7. Payment confirmation details
8. Device and browser information
9. IP address
10. Website activity, such as pages viewed and products added to your cart

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How We Use Your Information

We may use your information to:

1. Process and fulfil your order
2. Send order confirmations and shipping updates
3. Respond to customer service requests
4. Manage returns, refunds and exchanges
5. Improve our website and shopping experience
6. Detect fraud or security issues
7. Send marketing emails where you have consented or where otherwise permitted by law
8. Comply with legal, accounting and tax obligations

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your information may be processed and stored through Shopify's systems, databases and applications.

Payments

Payments are processed securely through trusted payment providers.

Chelsea Boutique does not store your full credit or debit card details.

Depending on the payment method you choose, your payment may be processed by credit or debit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our business.

This may include:

1. Shopify
2. Payment processors
3. Shipping carriers
4. Suppliers and fulfilment partners
5. Customer support providers
6. Email marketing platforms
7. Analytics and website performance providers

We only share information where reasonably necessary to provide our services, fulfil orders, operate our website or comply with legal requirements.

Direct Supplier Fulfilment

Some orders may be shipped directly from our suppliers, including suppliers located outside the United Kingdom.

To fulfil these orders, we may need to share relevant order and delivery information with those suppliers.

This may include your name, shipping address, order details and contact information where required to process and deliver your order.

International Data Transfers

Some of our service providers, suppliers and fulfilment partners may operate outside the United Kingdom.

As a result, your personal information may be processed or transferred internationally. Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.

Marketing Emails

If you subscribe to our email list, we may send you updates about new arrivals, special offers, sales and news from Chelsea Boutique.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:

info@chelseaboutique.co

Cookies

Our website may use cookies and similar technologies to operate the website, remember your preferences, analyse website traffic, improve your shopping experience and support checkout functionality.

Where required, we will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings. Please note that some cookies are necessary for our website to function properly.

Data Security

We take reasonable technical and organisational measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We use trusted platforms and service providers to help protect your information.

Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, process and manage orders, comply with legal obligations, resolve disputes and maintain appropriate business records.

Your Rights

Depending on applicable UK data protection law and your circumstances, you may have rights relating to your personal information, including the right to:

1. Request access to your personal information
2. Request correction of inaccurate information
3. Request deletion of your personal information in certain circumstances
4. Request restriction of certain processing
5. Object to certain uses of your personal information
6. Request the transfer of certain personal information
7. Withdraw consent where processing is based on consent

To make a privacy request, contact us at:

info@chelseaboutique.co

We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable legal requirements.

Any updates will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Chelsea Boutique
Email: info@chelseaboutique.co
Website: chelseaboutique.co