Frequently Asked Questions
Last updated: September 2, 2026
Here you’ll find answers to some of the most frequently asked questions about shopping with Chelsea Boutique.
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After your order has been dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may occasionally vary during busy periods, public holidays or due to carrier delays.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located outside the United Kingdom, including China.
We use direct supplier fulfilment to make the shipping process more efficient and avoid unnecessary handling before your order begins its journey to you.
Do You Offer Free Shipping?
Yes. Chelsea Boutique offers free shipping across the United Kingdom.
Unless otherwise stated at checkout, there are no additional standard shipping charges.
Do You Offer Returns?
Yes. Chelsea Boutique offers a 30-day money-back guarantee.
If your order isn’t quite right, please contact us within 30 days of receiving your order at:
Please see our Returns and Refund Policy for full details and eligibility requirements.
How Do I Start a Return?
To request a return, email us at:
Please include your full name, order number, email address used for the order and reason for the return.
If your item arrived damaged, faulty or incorrect, please also include clear photos so our team can review the issue.
Please do not return an item before receiving return instructions from our customer support team.
Can I Track My Order?
If tracking is available for your order, you will receive your tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking details.
Can I Change or Cancel My Order?
If you need to change or cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to help. Once an order has entered the fulfilment process or has been shipped, changes or cancellations may no longer be possible.
What If My Order Arrives Damaged or Incorrect?
If you receive a damaged, faulty or incorrect item, please contact us as soon as possible at:
Include your order number, a brief description of the issue and clear photos of the item and packaging. Our team will review the situation and help you with the next steps.
How Can I Contact Chelsea Boutique?
For questions about your order, sizing, shipping, returns or anything else, contact our customer support team at:
Chelsea Boutique
Email: info@chelseaboutique.co
Website: chelseaboutique.co